Return & Refund Policy
Product Returns
What is your return policy?
We accept returns within 30 days of original purchase unless otherwise noted on the item's product page. Please note that replacement orders are not eligible for return. All items must be returned in their original product packaging unopened, unused, and undamaged.
How do I make a return?
To start the return process, please email connect@startthepractice.com and request a return label. When you receive the return label, fix it to the outside of the box and drop the package off at the pre-determined carrier (don't forget to request a receipt). Once the package arrives at our warehouse, your funds (the value of the item(s) returned and any tax applied) will typically be returned to the original form of payment within 5 business days, though this may vary depending on your banking institution.
Can I return a sale item?
Unfortunately, sale items are not eligible for return or exchange.
I've already opened my product. Can I exchange it?
In certain circumstances, and at the sole discretion of The Practice, opened products may be exchanged for store credit. The Practice monitors return activity for abuse and fraudulent behavior and reserves the right to deny returns or exchanges.
How do I return a gift I've received?
We're sorry you didn't love your gift. If the item was shipped directly to you, please send an email with your full name to connect@startthepractice.com. If the item wasn't shipped to your home, please send an email to connect@startthepractice.com and include the gift giver's full name and email address.
When can I expect my refund?
Please allow 2 weeks for your return to be processed. We'll send you an email once this is complete! Note that it may take your financial institution a little longer to reflect this transaction.